What information should I provide when contacting support about a booking?

When contacting support about a booking, please provide the following information:

• Your name
• Your booking email
• Check-in and check-out dates
• Apartment name
• Booking or payment reference (if available)

For your security, do not send passwords, OTPs, PINs, CVVs, or full card numbers. If you are reporting a privacy or security issue, please share only the minimum information necessary for us to locate and investigate the reservation.

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