Yes, we encourage guests to contact us before booking whenever they need clarification about: Availability Apartment suitability Accessibility Long stays Corporate arrangements Special requests Any condition that could…

If you would like to contact Naboya House, you can reach us by phone at +234 815 757 7615 or via email at info@naboyahouse.com. Additionally, you can use the contact form on our website for inquiries related to…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

A reservation must contain accurate guest and contact information, and valid identification is required at check-in. If you are booking on behalf of another person, company, or family member, please contact us in…

If your question is not answered in our help center, you can reach out to us for assistance. Contact Information You can contact us via: Phone: +234 815 757 7615 Email: info@naboyahouse.com When contacting us, please…

The pool hours are not published on the public website. To find out the current operating hours and any temporary maintenance restrictions, please ask our team at check-in or contact us before your stay. Related…

Normal personal equipment may be accepted if it can be stored safely without damaging the apartment or obstructing access. For large or unusual equipment, please contact us before your arrival. Related articles What is…

No public luggage size limit is published for ordinary guest stays. If you are arriving with unusually large equipment, many suitcases, or commercial materials, please contact us before your arrival. This will allow us…

Luggage storage is not listed as a guaranteed standard service. Please contact us in advance or speak with our team on the day of your arrival, and we will inform you whether temporary storage can be safely…

If you arrive before the agreed check-in time, the apartment may still be undergoing preparation. If a confirmed apartment is unexpectedly delayed after the agreed time, please contact our team immediately so we can…

If you need to cancel your reservation due to an emergency, please contact us as soon as possible and explain your situation. The standard cancellation rules will still apply unless we agree otherwise. However, early…

How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…

Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…

If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

A whole-property arrangement is not listed as a standard online product. However, you can contact us with the following details: Dates of your stay Number of guests Purpose of stay We will confirm whether a private…

Yes, you can book several apartments for a group. The availability form allows you to select more than one apartment. If you are planning for a larger group, corporate party, or require several units, please contact us…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…