Check-In

No public luggage size limit is published for ordinary guest stays. If you are arriving with unusually large equipment, many suitcases, or commercial materials, please contact us before your arrival. This will allow us…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

If your flight is delayed, please contact us as soon as you are aware of the situation. Provide your booking name and your expected arrival time. This information will allow us to update our team and help protect your…

If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

Normal personal equipment may be accepted if it can be stored safely without damaging the apartment or obstructing access. For large or unusual equipment, please contact us before your arrival. Related articles What is…

If you arrive before the agreed check-in time, the apartment may still be undergoing preparation. If a confirmed apartment is unexpectedly delayed after the agreed time, please contact our team immediately so we can…

Yes. Our terms state that the booking confirmation sent by email should be presented at check-in. Keeping a digital copy on your phone is a practical way to have it available. Related articles What is Naboya House…

Early check-in may be available upon request, depending on apartment readiness and availability. Please note that an additional charge may apply. It is recommended to contact us before your arrival instead of assuming…

Luggage storage is not listed as a guaranteed standard service. Please contact us in advance or speak with our team on the day of your arrival, and we will inform you whether temporary storage can be safely…