08.2026
How can I make sure I am paying Naboya House safely?
To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…
08.2026
Do you accept international cards?
We accept major cards through Paystack. However, the success of an international card transaction can depend on the issuing bank, card settings, and payment provider rules. If your card is declined, please contact your…
08.2026
Do you accept cash for accommodation payment?
No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…
08.2026
Can exchange-rate changes affect what I pay?
If you view rates in a display currency that is different from the payment currency, conversion values can change. The final amount and currency stated at checkout or in the confirmed payment instruction are what you…
08.2026
Can you provide an invoice for a company?
If you require an invoice or booking documentation for a company, please contact us with the company name and the details that should appear on the document. It is best to provide this information before or during the…
08.2026
Can someone else pay for my booking with their card?
Third-party payment may be possible, but it can require additional verification for fraud prevention. If the cardholder will not be one of the guests, please contact us before making the payment. We will inform you of…
08.2026
Can money be deducted from my damage deposit?
Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…
08.2026
Can I send my card details by email or chat?
No. For your security, do not send full card numbers, PINs, CVVs, or one-time passwords through email, chat, or the contact form. Instead, use the secure payment page or an approved on-premises payment process. Related…
08.2026
What is the difference between a booking deposit and a damage deposit?
A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…
08.2026
What should I do if I suspect payment fraud?
If you suspect payment fraud, it is important to take immediate action. Please follow these steps: Notify us immediately. Contact your bank or card issuer. Do not share your One-Time Passwords (OTPs), Personal…
08.2026
Can I pay by card when I arrive?
Yes, you can pay by card when you arrive. Our terms allow for on-premises card or ATM payment, with the amount due settled at check-in, provided that this option has been arranged for your booking. Please note that your…
08.2026
Can I pay in USD or EUR?
The website can display rates in USD, EUR, and NGN. However, the display currency does not automatically mean that every payment method settles in that currency. Please check the payment screen or contact us to confirm…
08.2026
Can I pay a deposit now and the balance later?
Some reservations may be confirmed with a deposit, while others require full payment. The amount required is specified at the time of reservation. Do not assume that a partial payment is sufficient unless the booking…
08.2026
Do you store my full card number?
No, we do not store full card numbers on our servers. Our Privacy Policy clearly states that payment processors handle card data. We only retain the transaction information necessary for booking, auditing, and…
08.2026
My bank transfer is not showing as confirmed. What should I do?
If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…
08.2026
What should I do if my online payment fails?
If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…
08.2026
What payment methods do you accept?
Accepted Payment Methods We accept major card payments through Paystack, as well as on-premises ATM/card payments and bank transfers. Please note that cash is not accepted as a payment method for accommodations, in…
08.2026
What currency should I use for bank transfer?
Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…
08.2026
I clicked Pay but the page is still loading. Should I try again?
If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…
08.2026
Is there a security or damage deposit?
A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…
08.2026
What should I do if I am charged but do not receive a booking confirmation?
If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…
08.2026
Is the damage deposit part of the room price?
No, a security or damage deposit is separate from the accommodation rate. This deposit is held to cover any damage, breakage, or other valid additional charges. It will be returned after checkout, subject to inspection…
08.2026
Can I pay by bank transfer?
Yes, a bank transfer is an accepted payment method. Please use only the bank details provided through our official booking or payment communication. Additionally, include any required booking reference so we can…
08.2026
Can I pay by card online?
Yes, we accept major card payments through Paystack for secure online transactions. Please complete your card payment only through the official payment step associated with your reservation. Related articles Do you…
08.2026
Can I pay at checkout instead of online?
An on-premises ATM or card option is listed among our accepted payment methods, but it must be part of the arrangement for your reservation. Since bookings are generally confirmed after the required deposit or full…
08.2026
When is the damage deposit refunded?
The deposit is refundable after checkout, once the apartment has been inspected and there is no damage or other valid charges to deduct. The exact timing of the release or refund can depend on how the deposit was…
08.2026
Can I get a receipt or payment confirmation?
Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…