08.2026
What time is check-out?
Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…
08.2026
Can you provide a booking confirmation for a visa application?
For a confirmed reservation, please contact us if you need booking documentation for travel purposes. We can provide documentation that accurately reflects the reservation; however, we cannot guarantee how an embassy or…
08.2026
Can you guarantee a specific view?
Only features explicitly tied to the apartment you reserve should be treated as guaranteed. If a particular view or outdoor position is essential, please ask us to confirm it in writing before booking. Related articles…
08.2026
Do you accept walk-in guests?
We do not provide casual walk-in access to the property or shared facilities. If you need a same-day stay, please check availability online or contact us first so that a proper reservation can be confirmed before you…
08.2026
Can you waive a late cancellation fee?
A waiver for a late cancellation fee is not automatic. To request a waiver, please contact us with your booking details and the reason for the late cancellation. We will review your request based on the reservation…
08.2026
Can I request a special arrangement while booking?
If your booking flow includes a notes or special request field, please use it to clearly explain your request. For important matters such as accessibility needs, executive or corporate arrangements, early arrival, late…
08.2026
What time is check-in?
Standard check-in begins at 2:00 PM. If you expect to arrive significantly earlier or later, please contact us in advance so we can advise you on the arrangements for your reservation. Related articles What is Naboya…
08.2026
Can I get a refund after cancelling?
If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…
08.2026
Can I change my booking after it is confirmed?
Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…
08.2026
Can I add children to an existing booking?
To add children to an existing booking, please contact us before your arrival. We will update the guest count and confirm that the apartment remains suitable for your needs. While children are welcome, please note that…
08.2026
What happens after I click Book Now?
After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…
08.2026
Can I book several apartments for a group?
Yes, you can book several apartments for a group. The availability form allows you to select more than one apartment. If you are planning for a larger group, corporate party, or require several units, please contact us…
08.2026
What happens if Naboya House has to cancel my confirmed booking?
If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…
08.2026
Can I choose a specific apartment unit?
You can choose the apartment type displayed on the website. If there are multiple physical units within a category or if you have a specific positioning request, please contact us. Please note that exact unit allocation…
08.2026
What if I want to inspect the property before booking?
Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…
08.2026
When do I need to pay for my booking?
The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…
08.2026
Will the rate I booked change after confirmation?
Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…
08.2026
I need to change the number of guests. What should I do?
If you need to change the number of guests for your reservation, please contact us before your arrival. The change must remain within the permitted occupancy limits and may require a different apartment or price…
08.2026
Can I book directly from an apartment page?
Yes, you can book directly from an apartment page. Each apartment detail page includes a booking form where you can select your check-in and check-out dates, the number of adults and children, and the number of…
08.2026
Can I book at the front desk?
For the smoothest and most secure arrival, please arrange your reservation before coming to the property. If you need a same-day booking, call us or use the online availability search first. Please note that we do not…
08.2026
Can I search for more than one apartment?
Yes, you can search for more than one apartment. The availability search allows you to specify the number of apartments required, in addition to the number of adults and children. Please note that the availability for…
08.2026
Where should I check for the most current apartment price and availability?
To find the most current apartment prices and availability, please use the Apartments/availability pages with your actual dates and guest count. Prices, availability, and offers can change frequently, so the live…
08.2026
How do I cancel my reservation?
How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…
08.2026
Can I book by email?
You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…
08.2026
Can I reserve an apartment without paying anything?
A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…
08.2026
Can I cancel for free?
Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…
08.2026
Why is an apartment not available for my dates?
If an apartment is not available for your selected dates, it may be due to one of the following reasons: The apartment may already be reserved. Your requested stay may conflict with its availability. The guest/apartment…
08.2026
Can I make a last-minute booking by phone?
Yes, you can make a last-minute booking by phone. Call +234 815 757 7615 with your travel dates, guest count, and preferred apartment. We will confirm what is available and explain the payment and check-in steps…
08.2026
How long do refunds take?
Our Terms state that eligible refunds are processed to the original payment method within about 5–10 business days. After we process a refund, the exact posting time can also depend on your bank or card provider…
08.2026
Will I receive a booking confirmation?
Yes, you will receive a booking confirmation via email. Please keep this confirmation accessible, as our Terms state that it must be presented at check-in. Related articles What is Naboya House Serviced Apartments? What…
08.2026
What happens after I click Check Availability?
After you click "Check Availability," we use the selected dates and guest requirements to display accommodation options that can be booked for your stay. From there, you can compare apartment descriptions and amenities…
08.2026
Which information should I trust if an old message differs from my booking confirmation?
For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…
08.2026
Can I cancel through my account?
The public website provides options for customer login and registration, but it does not document every self-service cancellation control. If you cannot find a cancellation option after logging in, please contact us…
08.2026
How far in advance should I book?
There is no single required lead time for booking accommodations; however, popular dates and larger apartments can sell out quickly. Booking earlier increases your chances of securing your preferred apartment…
08.2026
Can I book for the same day?
Same-day booking depends on real-time availability and the time needed to prepare the apartment. Use the availability search and contact us if your arrival is imminent, so we can confirm that the apartment is ready…
08.2026
The apartment disappeared after I changed my dates. Why?
Availability is recalculated for the new stay dates. An apartment that is available for one period may already be reserved or otherwise unavailable for another period. Therefore, changing dates can alter the list of…
08.2026
Will I be refunded if I leave early?
Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…
08.2026
Can I receive a refund to a different card or bank account?
Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…
08.2026
What if I cancel because of an emergency?
If you need to cancel your reservation due to an emergency, please contact us as soon as possible and explain your situation. The standard cancellation rules will still apply unless we agree otherwise. However, early…
08.2026
How do I know whether an apartment is available?
To determine whether an apartment is available, use the availability search feature. Enter your exact check-in date, check-out date, and the number of guests. Please note that availability is date-specific; therefore…
08.2026
What should I do if I do not receive my booking confirmation?
If you do not receive your booking confirmation, please follow these steps: Check Your Email First, check your email's spam or junk folder. Additionally, confirm that you used the correct email address during the…
08.2026
The website will not let me select my dates. What should I do?
If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…
08.2026
Can I create an account before booking?
Yes, you can create an account before booking. To register, you will need to provide your first name, last name, email address, and password after accepting the Terms and Privacy Policy. Once registered, you can use the…
08.2026
What is your cancellation policy?
Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…
08.2026
What happens if I cancel less than 24 hours before arrival?
If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…
08.2026
What information do I need to search availability?
To search for availability, you will need the following information: Your intended check-in date Your intended check-out date Number of adults Number of children Number of apartments required Accurate guest numbers are…
08.2026
What happens if I do not show up?
If you do not show up for your reservation, you may be charged in full according to our Terms. If you anticipate any travel disruptions that may prevent your arrival, please contact us as early as possible instead of…
08.2026
When is my booking confirmed?
A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…
08.2026
Can I check availability by phone instead of online?
Yes, you can check availability by phone. Please call +234 815 757 7615 and provide your travel dates, number of guests, and preferred apartment. While online availability is useful for self-service, our team is also…
08.2026
Can I extend my stay after I have checked in?
Yes, you can extend your stay if the apartment remains available. Please contact us as early as possible before your scheduled checkout. An extension is not guaranteed until we confirm the additional dates and any…