When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

For bookings and guest services, we may collect the following personal information: Names Contact details Identification information Date of birth Reservation dates Apartment type Payment references Special requests and…

If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

A reservation must contain accurate guest and contact information, and valid identification is required at check-in. If you are booking on behalf of another person, company, or family member, please contact us in…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…

Third-party payment may be possible, but it can require additional verification for fraud prevention. If the cardholder will not be one of the guests, please contact us before making the payment. We will inform you of…

If you require an invoice or booking documentation for a company, please contact us with the company name and the details that should appear on the document. It is best to provide this information before or during the…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

Yes, you can book several apartments for a group. The availability form allows you to select more than one apartment. If you are planning for a larger group, corporate party, or require several units, please contact us…

If you suspect payment fraud, it is important to take immediate action. Please follow these steps: Notify us immediately. Contact your bank or card issuer. Do not share your One-Time Passwords (OTPs), Personal…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

Our current special offers advertise savings of up to 20% for stays of one month or longer. Because rates and promotions can change, the final discount must be confirmed for your actual dates and apartment before you…

Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

You should never send us your account password, card PIN, CVV, or one-time banking/password code. We can identify and support a booking using normal reservation and transaction-reference information without asking you…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…