Our apartment pages list 24/7 online support. For urgent property matters during your stay, please use the contact information or instructions provided with your reservation so we can respond appropriately. Related…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

Naboya House focuses on private serviced-apartment living, offering guests more residential space along with equipped kitchens and living areas. While enjoying these amenities, guests also receive services such as daily…

Yes, CCTV coverage of the property perimeter and common areas is part of the security information we publicly provide. However, camera access, the exact security layout, and other operational details are not disclosed…

If your question is not answered in our help center, you can reach out to us for assistance. Contact Information You can contact us via: Phone: +234 815 757 7615 Email: info@naboyahouse.com When contacting us, please…

No, security-sensitive access details are provided only to authorized guests when appropriate. Public support content will not disclose gate, door, security, or other private access credentials. Related articles What…

For security reasons, access information is provided to authorized guests at the appropriate time, rather than being published as general support data. Once your stay begins, our team will assist you in connecting to…

Yes, you can request extra towels. Towels are listed as an apartment amenity, and you can ask our housekeeping or guest-support team for replacements or additional towels during your stay, subject to normal use and…

Yes, we have security cameras. Our public guest information outlines that we have CCTV coverage of the perimeter and common areas as part of our security arrangements. This includes a gated entrance and secure parking…

You should never send us your account password, card PIN, CVV, or one-time banking/password code. We can identify and support a booking using normal reservation and transaction-reference information without asking you…

Yes, you can book several apartments for a group. The availability form allows you to select more than one apartment. If you are planning for a larger group, corporate party, or require several units, please contact us…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

We offer front-desk assistance, 24/7 online support, and tour consultancy instead of a separate concierge service. Please contact us with your needs, and we will inform you how we can assist. Related articles Do all…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…

Yes, Naboya House has an environmental policy. Our Privacy & Environmental Policy includes measures for: Energy efficiency Water conservation Waste reduction Greener cleaning and amenities Landscaped green spaces Guest…

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Yes, we use cookies and similar technologies to support essential website functions, remember preferences, understand site performance, and, where applicable, provide more relevant content or advertising. Related…

If you suspect payment fraud, it is important to take immediate action. Please follow these steps: Notify us immediately. Contact your bank or card issuer. Do not share your One-Time Passwords (OTPs), Personal…