No public luggage size limit is published for ordinary guest stays. If you are arriving with unusually large equipment, many suitcases, or commercial materials, please contact us before your arrival. This will allow us…

We do not provide casual walk-in access to the property or shared facilities. If you need a same-day stay, please check availability online or contact us first so that a proper reservation can be confirmed before you…

An outside chef is not part of the normal registered lodgers-only access policy. If professional catering is essential to your stay, please contact us before booking so we can inform you whether a special written…

The Family Suite is situated in a lush garden environment with serene surroundings. If exclusive or private outdoor access is essential for your stay, please ask us to confirm the exact current layout before booking…

Yes, we have security cameras. Our public guest information outlines that we have CCTV coverage of the perimeter and common areas as part of our security arrangements. This includes a gated entrance and secure parking…

Package delivery is not a guaranteed front-desk service and must adhere to our privacy and security controls. Please contact us before sending a package so we can confirm whether it can be accepted and provide the…

Many guests may find the serviced-apartment format comfortable; however, mobility needs vary, and our public pages do not document every step, threshold, or accessibility feature. We recommend contacting us before…

Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…

An elevator is not listed as a standard property feature on our public pages. If stair-free access is important to you, please contact us before booking, and we will confirm the most suitable available accommodation…

To log in, visit the Login page and enter the email address and password associated with your account. If you are using a trusted personal device, you can select the Remember me option to retain your session. Related…

We advertise high-speed, unlimited Wi-Fi and welcome business travelers who need internet access for normal work. However, as with any internet service, temporary outages or external network issues can occur. Therefore…

Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…

No, you cannot hold a small event at Naboya House. Our current guest policy is designed to prioritize privacy and quiet. Therefore, parties, events, excessive gatherings, and public access are not permitted. Naboya…

If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

If your booking flow includes a notes or special request field, please use it to clearly explain your request. For important matters such as accessibility needs, executive or corporate arrangements, early arrival, late…

You can browse apartments and begin the reservation process without first logging in. We also provide customer accounts for guests who want access to additional features on the website. If a particular booking or…

Yes, a swimming pool is one of our core property amenities and is also listed on our apartment pages. Pool availability and operating arrangements may be subject to maintenance or property rules. Please speak with our…

The Premium Studio features a large smart television that provides access to Netflix, YouTube Premium, and cinema-style movie options. Please note that specific content or subscription availability may change over time…

The Premium Studio Apartment is a modern luxury studio designed for guests seeking a compact serviced residence. This apartment offers the convenience of a kitchen and a sitting area, along with premium furnishings…