Yes, daily housekeeping is included in our advertised serviced-apartment offering, even for extended stays, unless a specific arrangement states otherwise. Related articles Do all apartments have kitchens? Do all…

Washing Clothes in the Apartment Washing machines are available in our apartments, allowing guests to manage their personal laundry during their stay. Please follow the appliance instructions carefully and report any…

Yes, you can use the kitchen for a long stay. One of the advantages of our serviced apartments is the ability to prepare meals during extended visits. The apartments are equipped with refrigerators, microwaves, kettles…

The public apartment pages list a minibar in certain residences; however, they do not specify that all contents are complimentary. If the charge for any item is unclear, please ask us or check the in-apartment price…

Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

To add children to an existing booking, please contact us before your arrival. We will update the guest count and confirm that the apartment remains suitable for your needs. While children are welcome, please note that…

Our larger residences, especially the four-bedroom Prestige Family Suite and the two-bedroom Grand Jewel Residence, are designed for groups needing more space. Please enter the actual counts of adults and children in…

Only features explicitly tied to the apartment you reserve should be treated as guaranteed. If a particular view or outdoor position is essential, please ask us to confirm it in writing before booking. Related articles…

You can choose the apartment type displayed on the website. If there are multiple physical units within a category or if you have a specific positioning request, please contact us. Please note that exact unit allocation…

Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

There is no single required lead time for booking accommodations; however, popular dates and larger apartments can sell out quickly. Booking earlier increases your chances of securing your preferred apartment…

Same-day booking depends on real-time availability and the time needed to prepare the apartment. Use the availability search and contact us if your arrival is imminent, so we can confirm that the apartment is ready…

If you require an invoice or booking documentation for a company, please contact us with the company name and the details that should appear on the document. It is best to provide this information before or during the…

Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

Room service is not listed as a standard service on our public website. However, our apartments are equipped with kitchens and offer daily housekeeping. If you need assistance understanding the available food or…

If you need an item or service that is not listed as an amenity, please contact us before booking. We prefer to confirm what is actually available rather than have you assume that an unlisted feature will be provided…

We maintain a strict quiet, low-noise environment throughout the property, rather than treating peace as something limited to only a few night-time hours. Loud music, shouting, parties, and excessive gatherings are not…

We are located in a serene GRA environment and aim to provide a peaceful stay. If quiet positioning is important to you, please let us know. We will consider your request based on the selected apartment and…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…