Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

Our apartment pages display nightly rates. The final price for your stay depends on the selected dates, availability, applicable offers or discounts, currency, and any charges shown during checkout. Always rely on the…

If an apartment is not available for your selected dates, it may be due to one of the following reasons: The apartment may already be reserved. Your requested stay may conflict with its availability. The guest/apartment…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

After you click "Check Availability," we use the selected dates and guest requirements to display accommodation options that can be booked for your stay. From there, you can compare apartment descriptions and amenities…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

Our apartment pages list 24/7 online support. For urgent property matters during your stay, please use the contact information or instructions provided with your reservation so we can respond appropriately. Related…

Yes, front desk assistance is listed among our apartment amenities. We also provide online guest support. Please contact us if you need help before or during your stay. Related articles Do all apartments have kitchens?…

We currently advertise a poolside and outdoor bar rather than a full restaurant as a standard property service. Our apartments include equipped kitchens for self-catering. If you need meal recommendations or food…

Yes, we have a poolside/outdoor bar, and The Grand Jewel Residence also features its own private indoor bar. Please note that bar operating arrangements and available items may change, so we recommend asking our team…

Yes, the four-bedroom Family Suite is suitable for both family and executive stays. It features separate bedrooms, en-suite bathrooms, living areas, a kitchen, and a secure GRA location. This setup makes it ideal for…

Yes, a minibar is included among the amenities of the Family Suite. The contents and any applicable charges may vary, so please ask us for details during your stay. Related articles Which apartment is best for a family?…

The Naboya Prestige Family Suite is a spacious four-bedroom serviced residence designed for families and executive stays. Each bedroom features a private en-suite bathroom, ensuring comfort and privacy for all guests…

Yes, the Premium Studio includes a kitchen/kitchenette equipped with a refrigerator, microwave, electric kettle, kitchenware, oven, and toaster. This allows guests to prepare meals during their stay. Related articles Do…

The Premium Studio amenity list includes a king-size bed. If bed configuration is especially important for your stay, please confirm your reservation details before arrival. Related articles Do all apartments have…

Yes, a minibar is included among the amenities of the Premier Apartment. The contents and any associated charges may vary, so please ask us during your stay if you need clarification about a particular minibar item…

Yes, towels are included among the apartment amenities. If you need replacements during your stay, daily housekeeping and our guest support team can assist you. Related articles Do all apartments have kitchens? Do all…

Our apartment amenity lists include ovens, electric kettles, kitchenware, and other cooking equipment. Because apartment inventories can vary, please let us know before your arrival if you require a specific item for…