If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

Late check-out may be available upon request, subject to availability and the next booking. An additional charge may apply. Please arrange this with us before the normal check-out time. Related articles What is Naboya…

Early check-in may be available upon request, depending on apartment readiness and availability. Please note that an additional charge may apply. It is recommended to contact us before your arrival instead of assuming…

Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…

Standard check-in begins at 2:00 PM. If you expect to arrive significantly earlier or later, please contact us in advance so we can advise you on the arrangements for your reservation. Related articles What is Naboya…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

Our Terms state that eligible refunds are processed to the original payment method within about 5–10 business days. After we process a refund, the exact posting time can also depend on your bank or card provider…

If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…

If you do not show up for your reservation, you may be charged in full according to our Terms. If you anticipate any travel disruptions that may prevent your arrival, please contact us as early as possible instead of…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…

Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

If your promotion code does not work, please follow these steps: Check Your Code Ensure that the code is entered exactly as provided. Verify that your dates and apartment meet the offer conditions. Contact Us If the…

Yes, you can book from the Offers page. This page displays available apartment offers and booking actions. Always review the final dates, apartment details, guest information, price, and any promotional conditions…

Yes, you can book directly from an apartment page. Each apartment detail page includes a booking form where you can select your check-in and check-out dates, the number of adults and children, and the number of…