If you need an item or service that is not listed as an amenity, please contact us before booking. We prefer to confirm what is actually available rather than have you assume that an unlisted feature will be provided…

We maintain a strict quiet, low-noise environment throughout the property, rather than treating peace as something limited to only a few night-time hours. Loud music, shouting, parties, and excessive gatherings are not…

We are located in a serene GRA environment and aim to provide a peaceful stay. If quiet positioning is important to you, please let us know. We will consider your request based on the selected apartment and…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…

Yes, we offer tour consultancy as one of our advertised services. Please let us know what you are interested in and how much time you have available, and we can provide general guidance for planning your sightseeing…

Transport arrangement is not advertised as a standard included service, but our team can provide general guidance and help you understand the available options. Please contact us with your destination and timing…

Airport transfer is not listed as a standard included service on our website. If you need transport assistance, please contact us before your arrival, and we can inform you about the options or recommendations available…

Yes, you can bring your own food and drinks for normal personal use, subject to our property rules and lawful conduct. Our apartments include kitchens and refrigerators, making self-catering convenient. Please avoid…

Food delivery can be coordinated without turning the property into a visitor venue. Delivery personnel must follow our access and security instructions and should not be treated as social visitors or given private guest…

Kitchenware is listed among our apartment amenities. If you require a particular utensil or cooking item, please contact us before your arrival so we can confirm whether it is available. Related articles Do all…

Yes, you can cook in your apartment. Our serviced apartments are equipped with modern kitchen facilities. The apartment pages provide a list of available equipment, which includes refrigerators, microwaves, kettles…

YouTube Premium is listed among the smart entertainment amenities on several apartment pages. Please note that the availability of individual content and services may change. Related articles Do all apartments have…

Netflix is listed as an entertainment amenity on several apartment pages. However, streaming availability can depend on the current device setup, service availability, and account or session status. If you need…

Smart televisions are available in several apartments. Larger TVs and streaming options are specifically listed on the Grand Jewel, Premier, and Premium Studio pages. Please note that exact screen sizes and available…

We advertise high-speed, unlimited Wi-Fi and welcome business travelers who need internet access for normal work. However, as with any internet service, temporary outages or external network issues can occur. Therefore…

Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…

Yes, you may be charged for excessive cleaning. Our Terms state that excessive cleaning requirements may result in additional fees. Normal daily housekeeping is included as part of the serviced-apartment experience…

If you accidentally damage something during your stay, please inform us immediately. Guests are responsible for any damage caused during their stay. Prompt reporting allows us to assess the situation fairly, reduce…

If something in the apartment is not working, please report the issue to us as soon as possible instead of attempting a risky repair yourself. Our Terms require guests to report maintenance and safety issues…

Daily cleaning and housekeeping are part of our advertised serviced-apartment offering. If you do not want housekeeping at a particular time, please inform the team so we can respect your privacy, where operationally…