You can browse apartments and begin the reservation process without first logging in. We also provide customer accounts for guests who want access to additional features on the website. If a particular booking or…

The public website provides options for customer login and registration, but it does not document every self-service cancellation control. If you cannot find a cancellation option after logging in, please contact us…

To create a Naboya House account, follow these steps: Open the registration page. Provide your first name, last name, email address, password, and password confirmation. Agree to the Terms and Privacy Policy before…

Yes, you can create an account before booking. To register, you will need to provide your first name, last name, email address, and password after accepting the Terms and Privacy Policy. Once registered, you can use the…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

If you forget your password, follow these steps: Use the Forgot Password option. Enter the email address associated with your account. Request a password-reset link. Follow the instructions in the email to create a new…

To log in, visit the Login page and enter the email address and password associated with your account. If you are using a trusted personal device, you can select the Remember me option to retain your session. Related…

Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

You should never send us your account password, card PIN, CVV, or one-time banking/password code. We can identify and support a booking using normal reservation and transaction-reference information without asking you…

If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…

To leave a review, first log in to your customer account. Then, navigate to the apartment page and use the review form provided. Please note that you must be logged in before submitting a review. Related articles What…

Some strictly necessary cookies support navigation, secure account areas, and booking forms. Blocking these cookies can prevent parts of the site from functioning correctly. If you want more privacy while retaining…

No, you cannot write a review without logging in. The apartment review forms require you to be logged in before you can submit a review. This process helps us associate reviews with authenticated customer accounts…

Netflix is listed as an entertainment amenity on several apartment pages. However, streaming availability can depend on the current device setup, service availability, and account or session status. If you need…

The Grand Jewel offers a variety of entertainment options, including smart televisions, Netflix, YouTube Premium, and cinema-style movie access. Please note that the specific available apps or content may change over…