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13 results for "charges"

01
08.2026
Can I cook strong-smelling food?
Normal cooking is allowed in the apartment kitchens; however, guests must avoid causing nuisance, damage, or excessive cleaning requirements. It is important to use ventilation appropriately and to clean up after…
28
02
08.2026
Are there hidden fees?
We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…
35
03
08.2026
Is the damage deposit part of the room price?
No, a security or damage deposit is separate from the accommodation rate. This deposit is held to cover any damage, breakage, or other valid additional charges. It will be returned after checkout, subject to inspection…
22
04
08.2026
Is there a security or damage deposit?
A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…
23
05
08.2026
Are the prices shown per night?
Our apartment pages display nightly rates. The final price for your stay depends on the selected dates, availability, applicable offers or discounts, currency, and any charges shown during checkout. Always rely on the…
37
06
08.2026
Does the Premier Apartment have a minibar?
Yes, a minibar is included among the amenities of the Premier Apartment. The contents and any associated charges may vary, so please ask us during your stay if you need clarification about a particular minibar item…
20
07
08.2026
Are taxes included in the displayed price?
The public apartment list does not provide a universal tax-inclusion statement for every rate. Please review the final booking summary for any applicable taxes, fees, or additional charges before completing your…
31
08
08.2026
What should I do if I lose access to my apartment?
If you lose access to your apartment, please contact our team or front-desk assistance immediately. Do not attempt to force a lock or bypass a security system, as this can cause damage and result in additional charges…
26
09
08.2026
What is the difference between a booking deposit and a damage deposit?
A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…
27
10
08.2026
Can I be charged for lost keys?
Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…
29
11
08.2026
Are pets allowed?
Pets may be accepted, but prior written approval from us is required under our Terms. Any conditions or charges will be confirmed before arrival, so please do not bring a pet without arranging it with us first. Related…
27
12
08.2026
Can money be deducted from my damage deposit?
Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…
28
13
08.2026
Does the Family Suite have a minibar?
Yes, a minibar is included among the amenities of the Family Suite. The contents and any applicable charges may vary, so please ask us for details during your stay. Related articles Which apartment is best for a family?…
25
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