A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

If you accidentally damage something during your stay, please inform us immediately. Guests are responsible for any damage caused during their stay. Prompt reporting allows us to assess the situation fairly, reduce…

Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…

No, a security or damage deposit is separate from the accommodation rate. This deposit is held to cover any damage, breakage, or other valid additional charges. It will be returned after checkout, subject to inspection…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

The deposit is refundable after checkout, once the apartment has been inspected and there is no damage or other valid charges to deduct. The exact timing of the release or refund can depend on how the deposit was…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

Normal lawful personal consumption of alcohol is subject to our guest conduct and safety rules. We also operate an outdoor poolside bar. Guests must avoid disturbances, illegal activities, property damage, or unsafe…

Normal cooking is allowed in the apartment kitchens; however, guests must avoid causing nuisance, damage, or excessive cleaning requirements. It is important to use ventilation appropriately and to clean up after…

If you lose access to your apartment, please contact our team or front-desk assistance immediately. Do not attempt to force a lock or bypass a security system, as this can cause damage and result in additional charges…

Normal use of the serviced apartment and advertised utilities, such as power and Wi-Fi, is included in the accommodation experience unless a specific booking term states otherwise. Guests remain responsible for any…

You may bring your personal gaming console or streaming device; however, compatibility with the apartment's television and network is not guaranteed. Please use your equipment safely and refrain from altering, damaging…

Simple, non-damaging decorations may be possible with prior approval. However, guests must ensure that they do not damage the walls, furnishings, or facilities. Please contact us first for any setup that involves…

Yes, you can bring your own food and drinks for normal personal use, subject to our property rules and lawful conduct. Our apartments include kitchens and refrigerators, making self-catering convenient. Please avoid…

Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…

Serious or repeated breaches of our Terms can result in action up to and including eviction without a refund. Guests are responsible for their conduct, their occupants, and any damage or disturbance caused during their…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…