Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

Our public guest information indicates that the gated entrance is manned around the clock, with entry verification as part of our security approach. Guests should follow the access instructions provided with their…

Washing Clothes in the Apartment Washing machines are available in our apartments, allowing guests to manage their personal laundry during their stay. Please follow the appliance instructions carefully and report any…

Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

Bringing Medication That Needs Refrigeration Refrigerators are available in our apartments; however, medical storage may require precise temperature conditions that ordinary household refrigerators cannot guarantee. If…

Some reservations may be confirmed with a deposit, while others require full payment. The amount required is specified at the time of reservation. Do not assume that a partial payment is sufficient unless the booking…

Do not assume that open flames are permitted. For safety reasons, please contact us before using candles or similar items. Additionally, follow any fire safety or property instructions provided by our staff. Related…

If you forget your password, follow these steps: Use the Forgot Password option. Enter the email address associated with your account. Request a password-reset link. Follow the instructions in the email to create a new…

Food delivery can be coordinated without turning the property into a visitor venue. Delivery personnel must follow our access and security instructions and should not be treated as social visitors or given private guest…

Yes, free private parking is available on site at our apartments. A separate parking reservation is not required. However, parking is subject to available space and normal property and security instructions. Related…

Our apartment pages list 24/7 online support. For urgent property matters during your stay, please use the contact information or instructions provided with your reservation so we can respond appropriately. Related…