4 results for "lost item"
08.2026
Can I be charged for lost keys?
Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…
08.2026
What should I do if I leave an item behind?
If you leave an item behind, please contact us as soon as possible. Provide your booking name, stay dates, apartment number, and a clear description of the item. We will check with the relevant team and inform you if it…
08.2026
What should I do if I lose something at the pool or bar?
If you lose something at the pool or bar, please notify our team immediately. Provide a description of the item and the location where you last saw it. We will check the relevant area and lost-property information, but…
08.2026
Who is responsible for personal belongings?
Responsibility for Personal Belongings Guests are responsible for their personal belongings, valuables, and vehicles. According to our Terms, we are not liable for items left at the property. Therefore, it is important…
