We use secure payment providers such as Paystack, and our Privacy Policy states that we do not store full card numbers on our own servers. Always complete payment through the official checkout/payment process and…

Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

Accepted Payment Methods We accept major card payments through Paystack, as well as on-premises ATM/card payments and bank transfers. Please note that cash is not accepted as a payment method for accommodations, in…

If you suspect payment fraud, it is important to take immediate action. Please follow these steps: Notify us immediately. Contact your bank or card issuer. Do not share your One-Time Passwords (OTPs), Personal…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…

Yes, we accept major card payments through Paystack for secure online transactions. Please complete your card payment only through the official payment step associated with your reservation. Related articles Do you…

To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…

If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…

Yes, you can pay by card when you arrive. Our terms allow for on-premises card or ATM payment, with the amount due settled at check-in, provided that this option has been arranged for your booking. Please note that your…

Yes, a bank transfer is an accepted payment method. Please use only the bank details provided through our official booking or payment communication. Additionally, include any required booking reference so we can…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

The website can display rates in USD, EUR, and NGN. However, the display currency does not automatically mean that every payment method settles in that currency. Please check the payment screen or contact us to confirm…

If you view rates in a display currency that is different from the payment currency, conversion values can change. The final amount and currency stated at checkout or in the confirmed payment instruction are what you…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

Third-party payment may be possible, but it can require additional verification for fraud prevention. If the cardholder will not be one of the guests, please contact us before making the payment. We will inform you of…

Some reservations may be confirmed with a deposit, while others require full payment. The amount required is specified at the time of reservation. Do not assume that a partial payment is sufficient unless the booking…

If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…