If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

Our Terms state that eligible refunds are processed to the original payment method within about 5–10 business days. After we process a refund, the exact posting time can also depend on your bank or card provider…

The deposit is refundable after checkout, once the apartment has been inspected and there is no damage or other valid charges to deduct. The exact timing of the release or refund can depend on how the deposit was…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

Serious or repeated breaches of our Terms can result in action up to and including eviction without a refund. Guests are responsible for their conduct, their occupants, and any damage or disturbance caused during their…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…

Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…

Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…