If your booking flow includes a notes or special request field, please use it to clearly explain your request. For important matters such as accessibility needs, executive or corporate arrangements, early arrival, late…

Yes, you can request extra towels. Towels are listed as an apartment amenity, and you can ask our housekeeping or guest-support team for replacements or additional towels during your stay, subject to normal use and…

Requesting Special Arrangements Special setups, such as flowers, balloons, or a romantic arrangement, may be possible with advance notice and approval. To facilitate your request, please provide us with the following…

We are located in a serene GRA environment and aim to provide a peaceful stay. If quiet positioning is important to you, please let us know. We will consider your request based on the selected apartment and…

Our Privacy Policy states that we respond to data requests within a reasonable timeframe, typically about 30 days. However, complex or legally restricted requests may require additional handling. Additionally, we may…

Our apartment pages indicate that extra beds are not available. Please choose an apartment with an existing bed configuration and permitted occupancy that is suitable for your group. Related articles Which apartment is…

Yes, you can request a quote. Our contact page includes an enquiry form where you can provide your name, email, address, phone number, and subject. For the most accurate quote, please include the following details…

An outside chef is not part of the normal registered lodgers-only access policy. If professional catering is essential to your stay, please contact us before booking so we can inform you whether a special written…

Daily housekeeping services are advertised; however, a universal schedule for changing linens daily is not published. If you require fresh linens or have specific hygiene needs, please contact housekeeping. We will be…

Yes, you can request that housekeeping not enter your apartment on a particular day for privacy reasons. Daily housekeeping is part of our service; however, we will coordinate access reasonably while still meeting any…

Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

You can choose the apartment type displayed on the website. If there are multiple physical units within a category or if you have a specific positioning request, please contact us. Please note that exact unit allocation…

Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…

Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…

To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…

If you need an item or service that is not listed as an amenity, please contact us before booking. We prefer to confirm what is actually available rather than have you assume that an unlisted feature will be provided…

Yes. Our Privacy Policy states that guests may request access to, correction of, or deletion of personal data by contacting info@naboyahouse.com. We also allow guests to opt out of marketing communications. Related…

For bookings and guest services, we may collect the following personal information: Names Contact details Identification information Date of birth Reservation dates Apartment type Payment references Special requests and…

If you forget your password, follow these steps: Use the Forgot Password option. Enter the email address associated with your account. Request a password-reset link. Follow the instructions in the email to create a new…

Late check-out may be available upon request, subject to availability and the next booking. An additional charge may apply. Please arrange this with us before the normal check-out time. Related articles What is Naboya…