How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…

For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

For a confirmed reservation, please contact us if you need booking documentation for travel purposes. We can provide documentation that accurately reflects the reservation; however, we cannot guarantee how an embassy or…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

If you need to change the number of guests for your reservation, please contact us before your arrival. The change must remain within the permitted occupancy limits and may require a different apartment or price…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

No, staying at Naboya House does not create a tenancy. Our terms state that apartments are provided for temporary accommodation only and do not grant tenancy rights. Your stay is governed by the reservation and guest…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…

A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…

A reservation must contain accurate guest and contact information, and valid identification is required at check-in. If you are booking on behalf of another person, company, or family member, please contact us in…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

Our apartment pages indicate that private parking is available on-site without the need for a separate parking reservation. If you are arriving with multiple or unusually large vehicles, please contact us in advance so…

Our current special offers advertise savings of up to 20% for stays of one month or longer. Because rates and promotions can change, the final discount must be confirmed for your actual dates and apartment before you…

Yes, our public guest information indicates that we offer secure, well-lit parking inside the compound. Additionally, private parking is available for apartment guests without the need for a separate parking…

Our public guest information indicates that the gated entrance is manned around the clock, with entry verification as part of our security approach. Guests should follow the access instructions provided with their…

Facility access is tied to your stay and the property rules. Do not assume that pool access continues after checkout. If you need to remain on the property after your reservation ends, please ask our team for…

For the smoothest and most secure arrival, please arrange your reservation before coming to the property. If you need a same-day booking, call us or use the online availability search first. Please note that we do not…