No, staying at Naboya House does not create a tenancy. Our terms state that apartments are provided for temporary accommodation only and do not grant tenancy rights. Your stay is governed by the reservation and guest…

For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…

Our Terms include a force majeure provision for events outside our reasonable control, such as natural disasters, government actions, or other emergencies. If such an event affects your reservation, please contact us so…

No, our Terms state that occupancy must not exceed the number specified in the booking. If your group changes, please contact us before arrival so we can confirm whether the reservation can be updated or if you need a…

Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…

You can request an early departure; however, our terms state that early departures may incur full charges depending on the reservation conditions. Please contact us before changing your departure date so we can explain…

No day visitors or outside guests are permitted as a normal part of a stay at Naboya House. We operate a registered-lodgers-only environment to ensure that the pool, outdoor bar, gardens, sitting areas, and…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

Yes, you can pay by card when you arrive. Our terms allow for on-premises card or ATM payment, with the amount due settled at check-in, provided that this option has been arranged for your booking. Please note that your…

Accepted Payment Methods We accept major card payments through Paystack, as well as on-premises ATM/card payments and bank transfers. Please note that cash is not accepted as a payment method for accommodations, in…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…