Our Terms are governed by the laws of Nigeria, and disputes are subject to Nigerian courts unless another arrangement has been agreed upon in writing. Related articles What personal information do you collect? Why do…

No, staying at Naboya House does not create a tenancy. Our terms state that apartments are provided for temporary accommodation only and do not grant tenancy rights. Your stay is governed by the reservation and guest…

For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

We recommend not leaving valuables unattended in any vehicle. Our Terms state that guests are responsible for personal belongings and vehicles, even though private parking and a secured environment are provided. Related…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

Our Terms include a force majeure provision for events outside our reasonable control, such as natural disasters, government actions, or other emergencies. If such an event affects your reservation, please contact us so…

Yes, we recommend travel insurance. Our Terms advise guests to consider appropriate travel, health, and personal property insurance, especially in situations where travel disruption, illness, or high-value belongings…

Responsibility for Personal Belongings Guests are responsible for their personal belongings, valuables, and vehicles. According to our Terms, we are not liable for items left at the property. Therefore, it is important…

To create a Naboya House account, follow these steps: Open the registration page. Provide your first name, last name, email address, password, and password confirmation. Agree to the Terms and Privacy Policy before…

Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…

Yes, you may be charged for excessive cleaning. Our Terms state that excessive cleaning requirements may result in additional fees. Normal daily housekeeping is included as part of the serviced-apartment experience…

If something in the apartment is not working, please report the issue to us as soon as possible instead of attempting a risky repair yourself. Our Terms require guests to report maintenance and safety issues…

Serious or repeated breaches of our Terms can result in action up to and including eviction without a refund. Guests are responsible for their conduct, their occupants, and any damage or disturbance caused during their…

Pets may be accepted, but prior written approval from us is required under our Terms. Any conditions or charges will be confirmed before arrival, so please do not bring a pet without arranging it with us first. Related…

No, our Terms state that occupancy must not exceed the number specified in the booking. If your group changes, please contact us before arrival so we can confirm whether the reservation can be updated or if you need a…

Yes. Our terms state that the booking confirmation sent by email should be presented at check-in. Keeping a digital copy on your phone is a practical way to have it available. Related articles What is Naboya House…

Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…