We accept major cards through Paystack. However, the success of an international card transaction can depend on the issuing bank, card settings, and payment provider rules. If your card is declined, please contact your…

No. For your security, do not send full card numbers, PINs, CVVs, or one-time passwords through email, chat, or the contact form. Instead, use the secure payment page or an approved on-premises payment process. Related…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

Yes, we offer a special discount of up to 20% off for stays of one month or longer. The exact discount is subject to current availability and the conditions of the offer, which will be shown or confirmed at the time of…

An on-premises ATM or card option is listed among our accepted payment methods, but it must be part of the arrangement for your reservation. Since bookings are generally confirmed after the required deposit or full…

Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

Follow the final booking summary shown for your selected dates, apartment, guest numbers, currency, and any valid promotion. If the difference in price is unexpected, pause before making the payment and contact us…

The currency selector helps international and local guests view rates in a convenient currency. Current display options include NGN, USD, and EUR. The checkout/payment screen determines the amount and currency that is…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

Our Terms state that eligible refunds are processed to the original payment method within about 5–10 business days. After we process a refund, the exact posting time can also depend on your bank or card provider…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

No, we do not store full card numbers on our servers. Our Privacy Policy clearly states that payment processors handle card data. We only retain the transaction information necessary for booking, auditing, and…

If your promotion code does not work, please follow these steps: Check Your Code Ensure that the code is entered exactly as provided. Verify that your dates and apartment meet the offer conditions. Contact Us If the…

Discounts and Promotional Codes We may run offers or promotional discounts from time to time. When a valid code is available, enter it in the appropriate checkout field and verify that the discount appears in your…

Yes, the website supports Nigerian Naira (NGN) and also provides currency display options for US Dollars (USD) and Euros (EUR). The amount used for the final transaction depends on the booking or payment flow and the…

Do not assume that a long-stay discount has been applied until you see it in the booking quotation or receive confirmation from us. Our website advertises discounts of up to 20% for month-long or longer stays, but the…

Our current special offers advertise savings of up to 20% for stays of one month or longer. Because rates and promotions can change, the final discount must be confirmed for your actual dates and apartment before you…