If you do not show up for your reservation, you may be charged in full according to our Terms. If you anticipate any travel disruptions that may prevent your arrival, please contact us as early as possible instead of…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…

You can request an early departure; however, our terms state that early departures may incur full charges depending on the reservation conditions. Please contact us before changing your departure date so we can explain…

Yes, you will receive a booking confirmation via email. Please keep this confirmation accessible, as our Terms state that it must be presented at check-in. Related articles What is Naboya House Serviced Apartments? What…

Yes, you can create an account before booking. To register, you will need to provide your first name, last name, email address, and password after accepting the Terms and Privacy Policy. Once registered, you can use the…

No permanent residence or tenancy rights are created by a stay at Naboya House. Please do not use the property as a long-term legal or permanent mailing address without our written approval. Related articles What is…

Children are welcome to use the swimming pool; however, they must be supervised at all times in and around the pool, as well as in other potentially hazardous areas. Our Terms specifically require adult supervision of…

If you accidentally damage something during your stay, please inform us immediately. Guests are responsible for any damage caused during their stay. Prompt reporting allows us to assess the situation fairly, reduce…

No, illegal activity is strictly prohibited. A serious breach may result in removal from the property and may be reported to the appropriate authorities where required. Related articles What is Naboya House Serviced…

We protect a quiet atmosphere throughout the property. Loud music, shouting, parties, excessive gatherings, or any behavior that disturbs other guests or the surrounding residential environment is not permitted. This…

No, you cannot hold a small event at Naboya House. Our current guest policy is designed to prioritize privacy and quiet. Therefore, parties, events, excessive gatherings, and public access are not permitted. Naboya…

No, parties, events, loud music, excessive gatherings, and any conduct that disturbs the property are not permitted. We deliberately protect a calm residential environment for executives, families, and other registered…

No. Smoking is strictly prohibited inside our apartments. Guests may use designated outdoor smoking areas where available, while respecting other guests and property rules. Related articles What is Naboya House Serviced…

Pet arrangements are subject to prior written approval. Any applicable charges will be confirmed for your booking before your arrival. Please contact us with the type and size of your pet so we can provide proper…

No day visitors or outside guests are permitted as a normal part of a stay at Naboya House. We operate a registered-lodgers-only environment to ensure that the pool, outdoor bar, gardens, sitting areas, and…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

Our Terms state that eligible refunds are processed to the original payment method within about 5–10 business days. After we process a refund, the exact posting time can also depend on your bank or card provider…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…