A waiver for a late cancellation fee is not automatic. To request a waiver, please contact us with your booking details and the reason for the late cancellation. We will review your request based on the reservation…

24-Hour Cancellation Deadline The cancellation policy requires that you cancel at least 24 hours before your scheduled arrival. If your booking confirmation specifies an arrival time or a more precise cancellation…

How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…

The final rate for your booking can depend on several factors, including the apartment type, dates, occupancy, and booking configuration. It is important to enter the correct number of adults and children before…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

The public apartment list does not provide a universal tax-inclusion statement for every rate. Please review the final booking summary for any applicable taxes, fees, or additional charges before completing your…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

Bringing Medication That Needs Refrigeration Refrigerators are available in our apartments; however, medical storage may require precise temperature conditions that ordinary household refrigerators cannot guarantee. If…

Many guests may find the serviced-apartment format comfortable; however, mobility needs vary, and our public pages do not document every step, threshold, or accessibility feature. We recommend contacting us before…

Yes, children of all ages are welcome. However, cribs are not listed as available, so parents traveling with infants should plan accordingly. We recommend contacting us before booking to confirm safe sleeping…

There is no single required lead time for booking accommodations; however, popular dates and larger apartments can sell out quickly. Booking earlier increases your chances of securing your preferred apartment…

Same-day booking depends on real-time availability and the time needed to prepare the apartment. Use the availability search and contact us if your arrival is imminent, so we can confirm that the apartment is ready…

You may work and meet privately with other registered occupants of your booking. However, outside day visitors are not permitted as a normal guest privilege. If your trip involves a formal corporate meeting with…

Follow the final booking summary shown for your selected dates, apartment, guest numbers, currency, and any valid promotion. If the difference in price is unexpected, pause before making the payment and contact us…

Yes, you can book several apartments for a group. The availability form allows you to select more than one apartment. If you are planning for a larger group, corporate party, or require several units, please contact us…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…

Our Terms include a force majeure provision for events outside our reasonable control, such as natural disasters, government actions, or other emergencies. If such an event affects your reservation, please contact us so…

If you suspect payment fraud, it is important to take immediate action. Please follow these steps: Notify us immediately. Contact your bank or card issuer. Do not share your One-Time Passwords (OTPs), Personal…

Yes, our apartment pages include virtual tour and video sections for guests who want a better sense of the accommodation before booking. Please note that video playback may depend on your browser and internet…

Each apartment page includes a large photo gallery. Additionally, our dedicated Luxury Apartments gallery provides extra views of the property, facilities, and accommodation. We recommend reviewing the current images…