When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

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For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

For a confirmed reservation, please contact us if you need booking documentation for travel purposes. We can provide documentation that accurately reflects the reservation; however, we cannot guarantee how an embassy or…

If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

No, our Terms state that occupancy must not exceed the number specified in the booking. If your group changes, please contact us before arrival so we can confirm whether the reservation can be updated or if you need a…

Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…

If your booking flow includes a notes or special request field, please use it to clearly explain your request. For important matters such as accessibility needs, executive or corporate arrangements, early arrival, late…

If you do not receive your booking confirmation, please follow these steps: Check Your Email First, check your email's spam or junk folder. Additionally, confirm that you used the correct email address during the…

Yes, you will receive a booking confirmation via email. Please keep this confirmation accessible, as our Terms state that it must be presented at check-in. Related articles What is Naboya House Serviced Apartments? What…

A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…

A reservation must contain accurate guest and contact information, and valid identification is required at check-in. If you are booking on behalf of another person, company, or family member, please contact us in…

Yes, we encourage guests to contact us before booking whenever they need clarification about: Availability Apartment suitability Accessibility Long stays Corporate arrangements Special requests Any condition that could…

No, security-sensitive access details are provided only to authorized guests when appropriate. Public support content will not disclose gate, door, security, or other private access credentials. Related articles What…

Yes, you can make a last-minute booking by phone. Call +234 815 757 7615 with your travel dates, guest count, and preferred apartment. We will confirm what is available and explain the payment and check-in steps…