The website can display rates in USD, EUR, and NGN. However, the display currency does not automatically mean that every payment method settles in that currency. Please check the payment screen or contact us to confirm…

Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

A minibar is specifically listed as an amenity for The Grand Jewel Residence, the Premier One-Bedroom, and the Prestige Family Suite. It is not a standard amenity in every apartment. Therefore, please check the details…

To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…

If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…

Use our Offers page to find accommodation promotions and highlighted rates. Since offers can change, always verify the final price and conditions during checkout. Related articles What is Naboya House Serviced…

If you leave an item behind, please contact us as soon as possible. Provide your booking name, stay dates, apartment number, and a clear description of the item. We will check with the relevant team and inform you if it…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…

If you forget your password, follow these steps: Use the Forgot Password option. Enter the email address associated with your account. Request a password-reset link. Follow the instructions in the email to create a new…

If your flight is delayed, please contact us as soon as you are aware of the situation. Provide your booking name and your expected arrival time. This information will allow us to update our team and help protect your…

No, a security or damage deposit is separate from the accommodation rate. This deposit is held to cover any damage, breakage, or other valid additional charges. It will be returned after checkout, subject to inspection…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

We use secure payment providers such as Paystack, and our Privacy Policy states that we do not store full card numbers on our own servers. Always complete payment through the official checkout/payment process and…

Discounts and Promotional Codes We may run offers or promotional discounts from time to time. When a valid code is available, enter it in the appropriate checkout field and verify that the discount appears in your…

Yes, you can switch the website currency. The website currently offers display options in NGN, USD, and EUR. Please note that currency conversion is provided for convenience; the final payment amount and the currency…

Accommodation rates can change based on availability, season, promotions, and the selected dates. The price displayed for your actual booking dates at checkout reflects the relevant rate for that reservation. Related…

Our apartment pages display nightly rates. The final price for your stay depends on the selected dates, availability, applicable offers or discounts, currency, and any charges shown during checkout. Always rely on the…