Luggage storage is not listed as a guaranteed standard service. Please contact us in advance or speak with our team on the day of your arrival, and we will inform you whether temporary storage can be safely…

Yes. Our terms state that the booking confirmation sent by email should be presented at check-in. Keeping a digital copy on your phone is a practical way to have it available. Related articles What is Naboya House…

Standard check-in begins at 2:00 PM. If you expect to arrive significantly earlier or later, please contact us in advance so we can advise you on the arrangements for your reservation. Related articles What is Naboya…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

Early check-in may be available upon request, depending on apartment readiness and availability. Please note that an additional charge may apply. It is recommended to contact us before your arrival instead of assuming…

Facility access is tied to your stay and the property rules. Do not assume that pool access continues after checkout. If you need to remain on the property after your reservation ends, please ask our team for…

Late check-out may be available upon request, subject to availability and the next booking. An additional charge may apply. Please arrange this with us before the normal check-out time. Related articles What is Naboya…

Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…

An on-premises ATM or card option is listed among our accepted payment methods, but it must be part of the arrangement for your reservation. Since bookings are generally confirmed after the required deposit or full…

Follow the final booking summary shown for your selected dates, apartment, guest numbers, currency, and any valid promotion. If the difference in price is unexpected, pause before making the payment and contact us…

To find the most current apartment prices and availability, please use the Apartments/availability pages with your actual dates and guest count. Prices, availability, and offers can change frequently, so the live…

Yes, you can check availability by phone. Please call +234 815 757 7615 and provide your travel dates, number of guests, and preferred apartment. While online availability is useful for self-service, our team is also…

You can request an early departure; however, our terms state that early departures may incur full charges depending on the reservation conditions. Please contact us before changing your departure date so we can explain…

Yes, you can extend your stay if the apartment remains available. Please contact us as early as possible before your scheduled checkout. An extension is not guaranteed until we confirm the additional dates and any…

After you click "Check Availability," we use the selected dates and guest requirements to display accommodation options that can be booked for your stay. From there, you can compare apartment descriptions and amenities…

If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

If you arrive before the agreed check-in time, the apartment may still be undergoing preparation. If a confirmed apartment is unexpectedly delayed after the agreed time, please contact our team immediately so we can…

If you view rates in a display currency that is different from the payment currency, conversion values can change. The final amount and currency stated at checkout or in the confirmed payment instruction are what you…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…