For a confirmed reservation, please contact us if you need booking documentation for travel purposes. We can provide documentation that accurately reflects the reservation; however, we cannot guarantee how an embassy or…

Visa processing is not listed as a standard service provided by Naboya House. International guests are advised to obtain the appropriate Nigerian travel documentation from the relevant authorities. If you require…

Yes, you can use Naboya House for relocation accommodation. Our serviced-apartment format is ideal for temporary relocation as it combines furnished residential space, kitchens, Wi-Fi, power, and housekeeping services…

No commercial use should be assumed from an ordinary accommodation booking. If you intend to use the apartment for commercial catering, please contact us in advance. Additional approval or a different arrangement may be…

An outside chef is not part of the normal registered lodgers-only access policy. If professional catering is essential to your stay, please contact us before booking so we can inform you whether a special written…

Daily housekeeping services are advertised; however, a universal schedule for changing linens daily is not published. If you require fresh linens or have specific hygiene needs, please contact housekeeping. We will be…

Yes, our apartments are suitable for couples and special occasions. If you would like a particular setup, decoration, or service, please contact us before booking. This will allow us to confirm what can be arranged and…

Yes, you can get directions after booking. Our public address is 7 Osayende Ize-Iyamu Drive, Ugbor, GRA, Benin City. Each apartment page includes a map and location section for your convenience. If you need…

A waiver for a late cancellation fee is not automatic. To request a waiver, please contact us with your booking details and the reason for the late cancellation. We will review your request based on the reservation…

24-Hour Cancellation Deadline The cancellation policy requires that you cancel at least 24 hours before your scheduled arrival. If your booking confirmation specifies an arrival time or a more precise cancellation…

The public website provides options for customer login and registration, but it does not document every self-service cancellation control. If you cannot find a cancellation option after logging in, please contact us…

The public apartment list does not provide a universal tax-inclusion statement for every rate. Please review the final booking summary for any applicable taxes, fees, or additional charges before completing your…

The website can display rates in USD, EUR, and NGN. However, the display currency does not automatically mean that every payment method settles in that currency. Please check the payment screen or contact us to confirm…

If you lose access to your apartment, please contact our team or front-desk assistance immediately. Do not attempt to force a lock or bypass a security system, as this can cause damage and result in additional charges…

Do not share any private access credentials beyond the occupants or persons specifically authorized under the reservation. Guest access must follow property security rules. If a legitimate visitor needs assistance…

Package delivery is not a guaranteed front-desk service and must adhere to our privacy and security controls. Please contact us before sending a package so we can confirm whether it can be accepted and provide the…

Bringing Medication That Needs Refrigeration Refrigerators are available in our apartments; however, medical storage may require precise temperature conditions that ordinary household refrigerators cannot guarantee. If…

Many guests may find the serviced-apartment format comfortable; however, mobility needs vary, and our public pages do not document every step, threshold, or accessibility feature. We recommend contacting us before…

Babysitting is not listed as a standard service. If you need childcare, please contact us for general guidance. However, do not assume that a childcare provider is available through the property. Related articles Which…

Yes, children of all ages are welcome. However, cribs are not listed as available, so parents traveling with infants should plan accordingly. We recommend contacting us before booking to confirm safe sleeping…