For bookings and guest services, we may collect the following personal information: Names Contact details Identification information Date of birth Reservation dates Apartment type Payment references Special requests and…

No day visitors or outside guests are permitted as a normal part of a stay at Naboya House. We operate a registered-lodgers-only environment to ensure that the pool, outdoor bar, gardens, sitting areas, and…

No, our Terms state that occupancy must not exceed the number specified in the booking. If your group changes, please contact us before arrival so we can confirm whether the reservation can be updated or if you need a…

Yes, children of all ages are welcome. Please ensure that you include children accurately when searching and booking, so the reservation reflects the actual number of occupants. Related articles Which apartment is best…

If your flight is delayed, please contact us as soon as you are aware of the situation. Provide your booking name and your expected arrival time. This information will allow us to update our team and help protect your…

If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…

Standard check-in begins at 2:00 PM. If you expect to arrive significantly earlier or later, please contact us in advance so we can advise you on the arrangements for your reservation. Related articles What is Naboya…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…

Yes, you can pay by card when you arrive. Our terms allow for on-premises card or ATM payment, with the amount due settled at check-in, provided that this option has been arranged for your booking. Please note that your…

Yes, we accept major card payments through Paystack for secure online transactions. Please complete your card payment only through the official payment step associated with your reservation. Related articles Do you…

Accepted Payment Methods We accept major card payments through Paystack, as well as on-premises ATM/card payments and bank transfers. Please note that cash is not accepted as a payment method for accommodations, in…

Accommodation rates can change based on availability, season, promotions, and the selected dates. The price displayed for your actual booking dates at checkout reflects the relevant rate for that reservation. Related…

You can request an early departure; however, our terms state that early departures may incur full charges depending on the reservation conditions. Please contact us before changing your departure date so we can explain…

Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…

If your booking flow includes a notes or special request field, please use it to clearly explain your request. For important matters such as accessibility needs, executive or corporate arrangements, early arrival, late…