Our serviced apartments are furnished for guest stays and include premium bedding as part of the accommodation. If you require a special bedding arrangement, please contact us in advance, as extra beds and cribs are not…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

Availability is recalculated for the new stay dates. An apartment that is available for one period may already be reserved or otherwise unavailable for another period. Therefore, changing dates can alter the list of…

A whole-property arrangement is not listed as a standard online product. However, you can contact us with the following details: Dates of your stay Number of guests Purpose of stay We will confirm whether a private…

If you leave an item behind, please contact us as soon as possible. Provide your booking name, stay dates, apartment number, and a clear description of the item. We will check with the relevant team and inform you if it…

A separate laundry service is not listed as a standard included service; however, washing machines are available in our apartments. If you require laundry assistance beyond using the in-apartment facilities, please ask…

Room service is not listed as a standard service on our public website. However, our apartments are equipped with kitchens and offer daily housekeeping. If you need assistance understanding the available food or…

We maintain a strict quiet, low-noise environment throughout the property, rather than treating peace as something limited to only a few night-time hours. Loud music, shouting, parties, and excessive gatherings are not…

We are located in a serene GRA environment and aim to provide a peaceful stay. If quiet positioning is important to you, please let us know. We will consider your request based on the selected apartment and…

Yes, we offer tour consultancy as one of our advertised services. Please let us know what you are interested in and how much time you have available, and we can provide general guidance for planning your sightseeing…

Netflix is listed as an entertainment amenity on several apartment pages. However, streaming availability can depend on the current device setup, service availability, and account or session status. If you need…

If you accidentally damage something during your stay, please inform us immediately. Guests are responsible for any damage caused during their stay. Prompt reporting allows us to assess the situation fairly, reduce…

If something in the apartment is not working, please report the issue to us as soon as possible instead of attempting a risky repair yourself. Our Terms require guests to report maintenance and safety issues…

Serious or repeated breaches of our Terms can result in action up to and including eviction without a refund. Guests are responsible for their conduct, their occupants, and any damage or disturbance caused during their…

We protect a quiet atmosphere throughout the property. Loud music, shouting, parties, excessive gatherings, or any behavior that disturbs other guests or the surrounding residential environment is not permitted. This…

No day visitors or outside guests are permitted as a normal part of a stay at Naboya House. We operate a registered-lodgers-only environment to ensure that the pool, outdoor bar, gardens, sitting areas, and…

Yes. Our Terms require that the person making the booking be at least 18 years old. Children of all ages are welcome to stay when they are included appropriately in the reservation and are supervised by their…

Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

Our apartment pages display nightly rates. The final price for your stay depends on the selected dates, availability, applicable offers or discounts, currency, and any charges shown during checkout. Always rely on the…