Pet arrangements are subject to prior written approval. Any applicable charges will be confirmed for your booking before your arrival. Please contact us with the type and size of your pet so we can provide proper…

Our apartment pages indicate that cribs are not available. If you are traveling with a baby, please plan accordingly. We recommend contacting us before booking to confirm whether your own suitable travel cot can be…

Yes, children of all ages are welcome. Please ensure that you include children accurately when searching and booking, so the reservation reflects the actual number of occupants. Related articles Which apartment is best…

Yes. Our terms state that the booking confirmation sent by email should be presented at check-in. Keeping a digital copy on your phone is a practical way to have it available. Related articles What is Naboya House…

If your flight is delayed, please contact us as soon as you are aware of the situation. Provide your booking name and your expected arrival time. This information will allow us to update our team and help protect your…

If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

Late check-out may be available upon request, subject to availability and the next booking. An additional charge may apply. Please arrange this with us before the normal check-out time. Related articles What is Naboya…

Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

Yes, you can pay by card when you arrive. Our terms allow for on-premises card or ATM payment, with the amount due settled at check-in, provided that this option has been arranged for your booking. Please note that your…

Accepted Payment Methods We accept major card payments through Paystack, as well as on-premises ATM/card payments and bank transfers. Please note that cash is not accepted as a payment method for accommodations, in…

No, offers and promotion codes are subject to apartment availability and their specific conditions. A discount does not reserve an apartment until the booking is confirmed. Related articles Do you offer discounts or…

Discounts and Promotional Codes We may run offers or promotional discounts from time to time. When a valid code is available, enter it in the appropriate checkout field and verify that the discount appears in your…

Yes, the website supports Nigerian Naira (NGN) and also provides currency display options for US Dollars (USD) and Euros (EUR). The amount used for the final transaction depends on the booking or payment flow and the…

Accommodation rates can change based on availability, season, promotions, and the selected dates. The price displayed for your actual booking dates at checkout reflects the relevant rate for that reservation. Related…