Room service is not listed as a standard service on our public website. However, our apartments are equipped with kitchens and offer daily housekeeping. If you need assistance understanding the available food or…

If you need an item or service that is not listed as an amenity, please contact us before booking. We prefer to confirm what is actually available rather than have you assume that an unlisted feature will be provided…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…

An elevator is not listed as a standard property feature on our public pages. If stair-free access is important to you, please contact us before booking, and we will confirm the most suitable available accommodation…

Our public accommodation pages do not provide enough detail to guarantee wheelchair or step-free accessibility for every apartment and facility. If you or another guest has mobility requirements, please contact us…

Our Terms include a force majeure provision for events outside our reasonable control, such as natural disasters, government actions, or other emergencies. If such an event affects your reservation, please contact us so…

Responsibility for Personal Belongings Guests are responsible for their personal belongings, valuables, and vehicles. According to our Terms, we are not liable for items left at the property. Therefore, it is important…

If you suspect payment fraud, it is important to take immediate action. Please follow these steps: Notify us immediately. Contact your bank or card issuer. Do not share your One-Time Passwords (OTPs), Personal…

Yes. Our Privacy Policy states that guests may request access to, correction of, or deletion of personal data by contacting info@naboyahouse.com. We also allow guests to opt out of marketing communications. Related…

For bookings and guest services, we may collect the following personal information: Names Contact details Identification information Date of birth Reservation dates Apartment type Payment references Special requests and…

If you forget your password, follow these steps: Use the Forgot Password option. Enter the email address associated with your account. Request a password-reset link. Follow the instructions in the email to create a new…

Transport arrangement is not advertised as a standard included service, but our team can provide general guidance and help you understand the available options. Please contact us with your destination and timing…

Airport transfer is not listed as a standard included service on our website. If you need transport assistance, please contact us before your arrival, and we can inform you about the options or recommendations available…

Kitchenware is listed among our apartment amenities. If you require a particular utensil or cooking item, please contact us before your arrival so we can confirm whether it is available. Related articles Do all…

Netflix is listed as an entertainment amenity on several apartment pages. However, streaming availability can depend on the current device setup, service availability, and account or session status. If you need…

Yes, you may be charged for lost keys. Our Terms reserve the right to charge for lost keys as well as for other losses or damage to the property. If you lose a key or access item, please contact us promptly so we can…

Pet arrangements are subject to prior written approval. Any applicable charges will be confirmed for your booking before your arrival. Please contact us with the type and size of your pet so we can provide proper…

No day visitors or outside guests are permitted as a normal part of a stay at Naboya House. We operate a registered-lodgers-only environment to ensure that the pool, outdoor bar, gardens, sitting areas, and…

No, our Terms state that occupancy must not exceed the number specified in the booking. If your group changes, please contact us before arrival so we can confirm whether the reservation can be updated or if you need a…

Our apartment pages indicate that cribs are not available. If you are traveling with a baby, please plan accordingly. We recommend contacting us before booking to confirm whether your own suitable travel cot can be…