If your flight is delayed, please contact us as soon as you are aware of the situation. Provide your booking name and your expected arrival time. This information will allow us to update our team and help protect your…

If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

Early check-in may be available upon request, depending on apartment readiness and availability. Please note that an additional charge may apply. It is recommended to contact us before your arrival instead of assuming…

Standard check-in begins at 2:00 PM. If you expect to arrive significantly earlier or later, please contact us in advance so we can advise you on the arrangements for your reservation. Related articles What is Naboya…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

If you do not show up for your reservation, you may be charged in full according to our Terms. If you anticipate any travel disruptions that may prevent your arrival, please contact us as early as possible instead of…

Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…

We accept major cards through Paystack. However, the success of an international card transaction can depend on the issuing bank, card settings, and payment provider rules. If your card is declined, please contact your…

No. For your security, do not send full card numbers, PINs, CVVs, or one-time passwords through email, chat, or the contact form. Instead, use the secure payment page or an approved on-premises payment process. Related…

We use secure payment providers such as Paystack, and our Privacy Policy states that we do not store full card numbers on our own servers. Always complete payment through the official checkout/payment process and…

For an extended stay, executive placement, or corporate accommodation requirement, please contact us with the following details: Dates of stay Number of guests Preferred apartment Expected length of stay We will review…

If your promotion code does not work, please follow these steps: Check Your Code Ensure that the code is entered exactly as provided. Verify that your dates and apartment meet the offer conditions. Contact Us If the…

If an apartment is not available for your selected dates, it may be due to one of the following reasons: The apartment may already be reserved. Your requested stay may conflict with its availability. The guest/apartment…

You can request an early departure; however, our terms state that early departures may incur full charges depending on the reservation conditions. Please contact us before changing your departure date so we can explain…

Yes, you can extend your stay if the apartment remains available. Please contact us as early as possible before your scheduled checkout. An extension is not guaranteed until we confirm the additional dates and any…

Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…

If your booking flow includes a notes or special request field, please use it to clearly explain your request. For important matters such as accessibility needs, executive or corporate arrangements, early arrival, late…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…