No, staying at Naboya House does not create a tenancy. Our terms state that apartments are provided for temporary accommodation only and do not grant tenancy rights. Your stay is governed by the reservation and guest…

For bookings and guest services, we may collect the following personal information: Names Contact details Identification information Date of birth Reservation dates Apartment type Payment references Special requests and…

Yes, our apartment pages include virtual tour and video sections for guests who want a better sense of the accommodation before booking. Please note that video playback may depend on your browser and internet…

No, you cannot write a review without logging in. The apartment review forms require you to be logged in before you can submit a review. This process helps us associate reviews with authenticated customer accounts…

Yes, you can bring your own food and drinks for normal personal use, subject to our property rules and lawful conduct. Our apartments include kitchens and refrigerators, making self-catering convenient. Please avoid…

Kitchenware is listed among our apartment amenities. If you require a particular utensil or cooking item, please contact us before your arrival so we can confirm whether it is available. Related articles Do all…

YouTube Premium is listed among the smart entertainment amenities on several apartment pages. Please note that the availability of individual content and services may change. Related articles Do all apartments have…

Netflix is listed as an entertainment amenity on several apartment pages. However, streaming availability can depend on the current device setup, service availability, and account or session status. If you need…

Smart televisions are available in several apartments. Larger TVs and streaming options are specifically listed on the Grand Jewel, Premier, and Premium Studio pages. Please note that exact screen sizes and available…

We advertise high-speed, unlimited Wi-Fi and welcome business travelers who need internet access for normal work. However, as with any internet service, temporary outages or external network issues can occur. Therefore…

Yes, you may be charged for excessive cleaning. Our Terms state that excessive cleaning requirements may result in additional fees. Normal daily housekeeping is included as part of the serviced-apartment experience…

No, our Terms state that occupancy must not exceed the number specified in the booking. If your group changes, please contact us before arrival so we can confirm whether the reservation can be updated or if you need a…

Our apartment pages indicate that cribs are not available. If you are traveling with a baby, please plan accordingly. We recommend contacting us before booking to confirm whether your own suitable travel cot can be…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…

Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…

The deposit is refundable after checkout, once the apartment has been inspected and there is no damage or other valid charges to deduct. The exact timing of the release or refund can depend on how the deposit was…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

For an extended stay, executive placement, or corporate accommodation requirement, please contact us with the following details: Dates of stay Number of guests Preferred apartment Expected length of stay We will review…

If your promotion code does not work, please follow these steps: Check Your Code Ensure that the code is entered exactly as provided. Verify that your dates and apartment meet the offer conditions. Contact Us If the…