How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

If you leave an item behind, please contact us as soon as possible. Provide your booking name, stay dates, apartment number, and a clear description of the item. We will check with the relevant team and inform you if it…

If you need an item or service that is not listed as an amenity, please contact us before booking. We prefer to confirm what is actually available rather than have you assume that an unlisted feature will be provided…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…

An elevator is not listed as a standard property feature on our public pages. If stair-free access is important to you, please contact us before booking, and we will confirm the most suitable available accommodation…

Our public accommodation pages do not provide enough detail to guarantee wheelchair or step-free accessibility for every apartment and facility. If you or another guest has mobility requirements, please contact us…

Yes, we recommend travel insurance. Our Terms advise guests to consider appropriate travel, health, and personal property insurance, especially in situations where travel disruption, illness, or high-value belongings…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…

No, illegal activity is strictly prohibited. A serious breach may result in removal from the property and may be reported to the appropriate authorities where required. Related articles What is Naboya House Serviced…

Serious or repeated breaches of our Terms can result in action up to and including eviction without a refund. Guests are responsible for their conduct, their occupants, and any damage or disturbance caused during their…

We protect a quiet atmosphere throughout the property. Loud music, shouting, parties, excessive gatherings, or any behavior that disturbs other guests or the surrounding residential environment is not permitted. This…

No, you cannot hold a small event at Naboya House. Our current guest policy is designed to prioritize privacy and quiet. Therefore, parties, events, excessive gatherings, and public access are not permitted. Naboya…

No, parties, events, loud music, excessive gatherings, and any conduct that disturbs the property are not permitted. We deliberately protect a calm residential environment for executives, families, and other registered…

No. Smoking is strictly prohibited inside our apartments. Guests may use designated outdoor smoking areas where available, while respecting other guests and property rules. Related articles What is Naboya House Serviced…

Pets may be accepted, but prior written approval from us is required under our Terms. Any conditions or charges will be confirmed before arrival, so please do not bring a pet without arranging it with us first. Related…

No day visitors or outside guests are permitted as a normal part of a stay at Naboya House. We operate a registered-lodgers-only environment to ensure that the pool, outdoor bar, gardens, sitting areas, and…

Our apartment pages indicate that extra beds are not available. Please choose an apartment with an existing bed configuration and permitted occupancy that is suitable for your group. Related articles Which apartment is…

Early check-in may be available upon request, depending on apartment readiness and availability. Please note that an additional charge may apply. It is recommended to contact us before your arrival instead of assuming…

Standard check-in begins at 2:00 PM. If you expect to arrive significantly earlier or later, please contact us in advance so we can advise you on the arrangements for your reservation. Related articles What is Naboya…