Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

Our Terms state that eligible refunds are processed to the original payment method within about 5–10 business days. After we process a refund, the exact posting time can also depend on your bank or card provider…

If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…

If you do not show up for your reservation, you may be charged in full according to our Terms. If you anticipate any travel disruptions that may prevent your arrival, please contact us as early as possible instead of…

Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…

We accept major cards through Paystack. However, the success of an international card transaction can depend on the issuing bank, card settings, and payment provider rules. If your card is declined, please contact your…

No, we do not store full card numbers on our servers. Our Privacy Policy clearly states that payment processors handle card data. We only retain the transaction information necessary for booking, auditing, and…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…

Yes, we accept major card payments through Paystack for secure online transactions. Please complete your card payment only through the official payment step associated with your reservation. Related articles Do you…

If your promotion code does not work, please follow these steps: Check Your Code Ensure that the code is entered exactly as provided. Verify that your dates and apartment meet the offer conditions. Contact Us If the…

Yes, you can switch the website currency. The website currently offers display options in NGN, USD, and EUR. Please note that currency conversion is provided for convenience; the final payment amount and the currency…

If an apartment is not available for your selected dates, it may be due to one of the following reasons: The apartment may already be reserved. Your requested stay may conflict with its availability. The guest/apartment…

To determine whether an apartment is available, use the availability search feature. Enter your exact check-in date, check-out date, and the number of guests. Please note that availability is date-specific; therefore…

Yes, you can extend your stay if the apartment remains available. Please contact us as early as possible before your scheduled checkout. An extension is not guaranteed until we confirm the additional dates and any…

Yes, you can search using keywords. The website includes an apartment search field that allows for keyword-based browsing, in addition to the date and guest availability search. Related articles What is Naboya House…

Yes, you can search for more than one apartment. The availability search allows you to specify the number of apartments required, in addition to the number of adults and children. Please note that the availability for…

Breakfast is not listed as a standard inclusion across our apartment pages. Since inclusions can vary by package or offer, please check the exact rate details shown during booking. If breakfast is important to you, feel…

The Grand Jewel features generous living areas, an indoor bar, and private outdoor space for registered occupants to enjoy. However, Naboya House is designed to be intentionally private. Our current guest guidelines do…

Yes, you can request a quote. Our contact page includes an enquiry form where you can provide your name, email, address, phone number, and subject. For the most accurate quote, please include the following details…

Yes, the road to Naboya House is accessible. Our property is located in GRA, and the Prestige Family Suite page specifically notes that the property is on a fully tarred road. This provides smooth access to the…