Cancellation Policy We offer free cancellation when a reservation is cancelled at least 24 hours before the scheduled arrival. A cancellation made less than 24 hours before arrival may incur the first-night charge or…

A waiver for a late cancellation fee is not automatic. To request a waiver, please contact us with your booking details and the reason for the late cancellation. We will review your request based on the reservation…

24-Hour Cancellation Deadline The cancellation policy requires that you cancel at least 24 hours before your scheduled arrival. If your booking confirmation specifies an arrival time or a more precise cancellation…

The public website provides options for customer login and registration, but it does not document every self-service cancellation control. If you cannot find a cancellation option after logging in, please contact us…

How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

If you need to cancel your reservation due to an emergency, please contact us as soon as possible and explain your situation. The standard cancellation rules will still apply unless we agree otherwise. However, early…

Yes, you can cancel for free if you do so at least 24 hours before your scheduled arrival, provided that your reservation does not have a more specific condition that has been clearly disclosed. Please contact us as…

If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

Our Terms include a force majeure provision for events outside our reasonable control, such as natural disasters, government actions, or other emergencies. If such an event affects your reservation, please contact us so…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

If a refund is due under the cancellation terms, we will process it back to the original payment method. Our published Terms indicate an expected processing period of about 5–10 business days. However, please note that…

If you do not show up for your reservation, you may be charged in full according to our Terms. If you anticipate any travel disruptions that may prevent your arrival, please contact us as early as possible instead of…