Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

Yes, you will receive a booking confirmation via email. Please keep this confirmation accessible, as our Terms state that it must be presented at check-in. Related articles What is Naboya House Serviced Apartments? What…

For a confirmed reservation, please contact us if you need booking documentation for travel purposes. We can provide documentation that accurately reflects the reservation; however, we cannot guarantee how an embassy or…

Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…

Yes. Our terms state that the booking confirmation sent by email should be presented at check-in. Keeping a digital copy on your phone is a practical way to have it available. Related articles What is Naboya House…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

If you do not receive your booking confirmation, please follow these steps: Check Your Email First, check your email's spam or junk folder. Additionally, confirm that you used the correct email address during the…

24-Hour Cancellation Deadline The cancellation policy requires that you cancel at least 24 hours before your scheduled arrival. If your booking confirmation specifies an arrival time or a more precise cancellation…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

Do not assume that a long-stay discount has been applied until you see it in the booking quotation or receive confirmation from us. Our website advertises discounts of up to 20% for month-long or longer stays, but the…

How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…

To create a Naboya House account, follow these steps: Open the registration page. Provide your first name, last name, email address, password, and password confirmation. Agree to the Terms and Privacy Policy before…

When checking in, please bring your booking confirmation and valid identification. Our terms require valid identification for all occupants, and this requirement is also stated on the apartment pages. Related articles…

Our apartment pages currently state that check-out is by 12:00 PM. If the time stated in your booking confirmation differs, please follow that time, as any individually agreed arrival or departure arrangement takes…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…