If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…

Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…

For your specific reservation, you should follow the current booking confirmation and any written amendments we have agreed upon. General website information can change over time, while the confirmed reservation records…

For a confirmed reservation, please contact us if you need booking documentation for travel purposes. We can provide documentation that accurately reflects the reservation; however, we cannot guarantee how an embassy or…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

An on-premises ATM or card option is listed among our accepted payment methods, but it must be part of the arrangement for your reservation. Since bookings are generally confirmed after the required deposit or full…

Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

Pet arrangements are subject to prior written approval. Any applicable charges will be confirmed for your booking before your arrival. Please contact us with the type and size of your pet so we can provide proper…

A refundable security/damage deposit may be required to cover any damage, breakage, or additional charges. Our apartment pages currently indicate a deposit of about ₦100,000 (shown alongside a USD 100 reference). The…

Accepted Payment Methods We accept major card payments through Paystack, as well as on-premises ATM/card payments and bank transfers. Please note that cash is not accepted as a payment method for accommodations, in…

No, offers and promotion codes are subject to apartment availability and their specific conditions. A discount does not reserve an apartment until the booking is confirmed. Related articles Do you offer discounts or…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

Our current special offers advertise savings of up to 20% for stays of one month or longer. Because rates and promotions can change, the final discount must be confirmed for your actual dates and apartment before you…

Yes, we offer a special discount of up to 20% off for stays of one month or longer. The exact discount is subject to current availability and the conditions of the offer, which will be shown or confirmed at the time of…

We do not provide casual walk-in access to the property or shared facilities. If you need a same-day stay, please check availability online or contact us first so that a proper reservation can be confirmed before you…

Visa processing is not listed as a standard service provided by Naboya House. International guests are advised to obtain the appropriate Nigerian travel documentation from the relevant authorities. If you require…