If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

No. For your security, do not send full card numbers, PINs, CVVs, or one-time passwords through email, chat, or the contact form. Instead, use the secure payment page or an approved on-premises payment process. Related…

Yes. Our terms state that the booking confirmation sent by email should be presented at check-in. Keeping a digital copy on your phone is a practical way to have it available. Related articles What is Naboya House…

Our customer email address is info@naboyahouse.com. Related articles What is Naboya House Serviced Apartments? What type of accommodation do you offer? Is Naboya House suitable for business travellers? Is Naboya House…

If you forget your password, follow these steps: Use the Forgot Password option. Enter the email address associated with your account. Request a password-reset link. Follow the instructions in the email to create a new…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

If you do not receive your booking confirmation, please follow these steps: Check Your Email First, check your email's spam or junk folder. Additionally, confirm that you used the correct email address during the…

Yes, you can create an account before booking. To register, you will need to provide your first name, last name, email address, and password after accepting the Terms and Privacy Policy. Once registered, you can use the…

If your question is not answered in our help center, you can reach out to us for assistance. Contact Information You can contact us via: Phone: +234 815 757 7615 Email: info@naboyahouse.com When contacting us, please…

How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…

To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…

If you encounter a problem during your stay, please inform us as soon as possible. This allows us the opportunity to correct the issue while you are still at the property. You can reach out to our team in the following…

To log in, visit the Login page and enter the email address and password associated with your account. If you are using a trusted personal device, you can select the Remember me option to retain your session. Related…

To create a Naboya House account, follow these steps: Open the registration page. Provide your first name, last name, email address, password, and password confirmation. Agree to the Terms and Privacy Policy before…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

Yes, you will receive a booking confirmation via email. Please keep this confirmation accessible, as our Terms state that it must be presented at check-in. Related articles What is Naboya House Serviced Apartments? What…

A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…