If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…

We advertise high-speed, unlimited Wi-Fi and welcome business travelers who need internet access for normal work. However, as with any internet service, temporary outages or external network issues can occur. Therefore…

If something in the apartment is not working, please report the issue to us as soon as possible instead of attempting a risky repair yourself. Our Terms require guests to report maintenance and safety issues…