Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…

If you do not receive your booking confirmation, please follow these steps: Check Your Email First, check your email's spam or junk folder. Additionally, confirm that you used the correct email address during the…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…

Yes, you can pay by card when you arrive. Our terms allow for on-premises card or ATM payment, with the amount due settled at check-in, provided that this option has been arranged for your booking. Please note that your…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

The amount and timing of payment are specified when you make your reservation. According to our Terms, a booking is confirmed only after the required deposit or full payment has been made. If an on-premises card option…

Do not assume that a long-stay discount has been applied until you see it in the booking quotation or receive confirmation from us. Our website advertises discounts of up to 20% for month-long or longer stays, but the…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…