To leave a review, first log in to your customer account. Then, navigate to the apartment page and use the review form provided. Please note that you must be logged in before submitting a review. Related articles What…

No, you cannot write a review without logging in. The apartment review forms require you to be logged in before you can submit a review. This process helps us associate reviews with authenticated customer accounts…

To book an apartment online, start by entering your check-in date, check-out date, number of adults, number of children, and the number of apartments in the availability search. Next, review the available apartments…

A waiver for a late cancellation fee is not automatic. To request a waiver, please contact us with your booking details and the reason for the late cancellation. We will review your request based on the reservation…

If you need to cancel your reservation due to an emergency, please contact us as soon as possible and explain your situation. The standard cancellation rules will still apply unless we agree otherwise. However, early…

The public apartment list does not provide a universal tax-inclusion statement for every rate. Please review the final booking summary for any applicable taxes, fees, or additional charges before completing your…

Our apartment accommodations include private bathroom facilities. The Family Suite specifically features an en-suite bathroom for each of its four bedrooms. If the number of bathrooms is important for your group, please…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

Each apartment page includes a large photo gallery. Additionally, our dedicated Luxury Apartments gallery provides extra views of the property, facilities, and accommodation. We recommend reviewing the current images…

Our published policy is to return eligible refunds to the original payment method. If the original method is no longer usable, please contact us so we can review the situation securely, rather than sending replacement…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

For an extended stay, executive placement, or corporate accommodation requirement, please contact us with the following details: Dates of stay Number of guests Preferred apartment Expected length of stay We will review…

Yes, you can book from the Offers page. This page displays available apartment offers and booking actions. Always review the final dates, apartment details, guest information, price, and any promotional conditions…

After you click "Book Now," you will proceed to the reservation and checkout process. During this process, you will: Review your stay. Provide the required guest and contact information. Confirm any available offers or…

Our apartment pages list kitchen or kitchenette facilities, and fully equipped modern kitchens are a core part of our serviced-apartment offering. Specific appliances and layout vary by apartment, so please review the…