Yes, the area is secure. We are located in a serene GRA area and operate within a private, security-conscious environment. Our public guest information includes details about a manned gated entrance, CCTV coverage of…

The article titled “Unveiling Naboya House” introduces our brand story and highlights various features of our offerings. It covers our apartment collection, pool and outdoor bar, reliable power and internet, modern…

Naboya House offers a unique combination of private apartment living within a restricted environment exclusively for lodgers. This means that there are no ordinary day visitors, public pool users, walk-in bar patrons…

Naboya House is a private serviced-apartment property designed for registered lodgers. The pool, bar, gardens, and shared spaces are amenities available exclusively to guests, rather than public-access leisure…

Yes, our public guest information indicates that we offer secure, well-lit parking inside the compound. Additionally, private parking is available for apartment guests without the need for a separate parking…

If you lose something at the pool or bar, please notify our team immediately. Provide a description of the item and the location where you last saw it. We will check the relevant area and lost-property information, but…

We recommend not leaving valuables unattended in any vehicle. Our Terms state that guests are responsible for personal belongings and vehicles, even though private parking and a secured environment are provided. Related…

Visitors are subject to security, occupancy, and conduct rules, regardless of the length of their stay. For recurring business visitors or meetings, please discuss the arrangements with us in advance. Related articles…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…

A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

You should never send us your account password, card PIN, CVV, or one-time banking/password code. We can identify and support a booking using normal reservation and transaction-reference information without asking you…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…

No, a security or damage deposit is separate from the accommodation rate. This deposit is held to cover any damage, breakage, or other valid additional charges. It will be returned after checkout, subject to inspection…

If your online payment fails, do not repeatedly submit the payment without first checking whether an earlier attempt was successful. Review the payment result and check your email for any notifications. If the status is…

No, we do not store full card numbers on our servers. Our Privacy Policy clearly states that payment processors handle card data. We only retain the transaction information necessary for booking, auditing, and…

We use secure payment providers such as Paystack, and our Privacy Policy states that we do not store full card numbers on our own servers. Always complete payment through the official checkout/payment process and…

No, we do not accept cash for accommodation payments. Our current terms state that accommodation payments must be made by card or bank transfer. Cash payments are not accepted. If a refundable security or damage deposit…