If you need to cancel your reservation due to an emergency, please contact us as soon as possible and explain your situation. The standard cancellation rules will still apply unless we agree otherwise. However, early…

The public website provides options for customer login and registration, but it does not document every self-service cancellation control. If you cannot find a cancellation option after logging in, please contact us…

Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

The Family Suite is situated in a lush garden environment with serene surroundings. If exclusive or private outdoor access is essential for your stay, please ask us to confirm the exact current layout before booking…

Do not share any private access credentials beyond the occupants or persons specifically authorized under the reservation. Guest access must follow property security rules. If a legitimate visitor needs assistance…

Many guests may find the serviced-apartment format comfortable; however, mobility needs vary, and our public pages do not document every step, threshold, or accessibility feature. We recommend contacting us before…

Yes, children of all ages are welcome. However, cribs are not listed as available, so parents traveling with infants should plan accordingly. We recommend contacting us before booking to confirm safe sleeping…

To add children to an existing booking, please contact us before your arrival. We will update the guest count and confirm that the apartment remains suitable for your needs. While children are welcome, please note that…

You can choose the apartment type displayed on the website. If there are multiple physical units within a category or if you have a specific positioning request, please contact us. Please note that exact unit allocation…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

Third-party payment may be possible, but it can require additional verification for fraud prevention. If the cardholder will not be one of the guests, please contact us before making the payment. We will inform you of…

Some reservations may be confirmed with a deposit, while others require full payment. The amount required is specified at the time of reservation. Do not assume that a partial payment is sufficient unless the booking…

Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…

Normal use of the serviced apartment and advertised utilities, such as power and Wi-Fi, is included in the accommodation experience unless a specific booking term states otherwise. Guests remain responsible for any…

Yes, you can work remotely from Naboya House. Our apartments are well suited for remote work as we provide living space, high-speed Wi-Fi, 24/7 power, and a private serviced environment. If your work requires special…

Simple, non-damaging decorations may be possible with prior approval. However, guests must ensure that they do not damage the walls, furnishings, or facilities. Please contact us first for any setup that involves…

Commercial photography, filming, or production use is not a standard accommodation entitlement. Please contact us before booking to discuss the nature of the shoot, the number of people involved, the equipment being…