Children are welcome to use the swimming pool; however, they must be supervised at all times in and around the pool, as well as in other potentially hazardous areas. Our Terms specifically require adult supervision of…

A minibar is specifically listed as an amenity for The Grand Jewel Residence, the Premier One-Bedroom, and the Prestige Family Suite. It is not a standard amenity in every apartment. Therefore, please check the details…

If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…

A whole-property arrangement is not listed as a standard online product. However, you can contact us with the following details: Dates of your stay Number of guests Purpose of stay We will confirm whether a private…

Yes, corporate payment arrangements can be handled when the booking and payment details are properly documented. Please contact us before payment if the payer will be different from the staying guest. This will ensure…

How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…

If there is an immediate threat to life or safety, contact the appropriate emergency service first and alert our staff as quickly as possible. For urgent property matters, use the contact or on-site support information…

If you need an item or service that is not listed as an amenity, please contact us before booking. We prefer to confirm what is actually available rather than have you assume that an unlisted feature will be provided…

An elevator is not listed as a standard property feature on our public pages. If stair-free access is important to you, please contact us before booking, and we will confirm the most suitable available accommodation…

Our public accommodation pages do not provide enough detail to guarantee wheelchair or step-free accessibility for every apartment and facility. If you or another guest has mobility requirements, please contact us…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…

Pet arrangements are subject to prior written approval. Any applicable charges will be confirmed for your booking before your arrival. Please contact us with the type and size of your pet so we can provide proper…

Pets may be accepted, but prior written approval from us is required under our Terms. Any conditions or charges will be confirmed before arrival, so please do not bring a pet without arranging it with us first. Related…

Our apartment pages indicate that cribs are not available. If you are traveling with a baby, please plan accordingly. We recommend contacting us before booking to confirm whether your own suitable travel cot can be…

If you expect a late arrival, please contact us in advance with your booking details and expected arrival time. This allows us to confirm the correct access and check-in arrangements, and helps avoid your reservation…

Not automatically. Our Terms state that early departures may be charged in full. Please contact us before changing your booking so we can explain whether any refund, credit, or adjustment is available for your specific…

If you cancel your reservation less than 24 hours before your arrival, you may be charged an amount equivalent to the first night of your stay. Depending on the specific conditions of your reservation, you could also be…

If you are charged but do not receive a booking confirmation, please follow these steps: Keep the transaction reference. Contact us immediately with your name, email, and intended stay dates. We will verify the payment…