To add children to an existing booking, please contact us before your arrival. We will update the guest count and confirm that the apartment remains suitable for your needs. While children are welcome, please note that…

You can choose the apartment type displayed on the website. If there are multiple physical units within a category or if you have a specific positioning request, please contact us. Please note that exact unit allocation…

Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…

Same-day booking depends on real-time availability and the time needed to prepare the apartment. Use the availability search and contact us if your arrival is imminent, so we can confirm that the apartment is ready…

If you require an invoice or booking documentation for a company, please contact us with the company name and the details that should appear on the document. It is best to provide this information before or during the…

Your booking and payment process provides confirmation records associated with your reservation. Please keep your payment reference and booking confirmation for your records. If you require a specific receipt for…

Third-party payment may be possible, but it can require additional verification for fraud prevention. If the cardholder will not be one of the guests, please contact us before making the payment. We will inform you of…

Our public apartment amenity lists do not specify a complete inventory of toiletries. If a particular toiletry is important to you, please contact us before your arrival rather than assuming it is included. Related…

If you experience issues with your Wi-Fi, first confirm that the problem affects more than one device. If it does, please contact our team. We advertise high-speed and unlimited Wi-Fi, and we will assist you in…

Do not assume that open flames are permitted. For safety reasons, please contact us before using candles or similar items. Additionally, follow any fire safety or property instructions provided by our staff. Related…

Simple, non-damaging decorations may be possible with prior approval. However, guests must ensure that they do not damage the walls, furnishings, or facilities. Please contact us first for any setup that involves…

Commercial photography, filming, or production use is not a standard accommodation entitlement. Please contact us before booking to discuss the nature of the shoot, the number of people involved, the equipment being…

You may work and meet privately with other registered occupants of your booking. However, outside day visitors are not permitted as a normal guest privilege. If your trip involves a formal corporate meeting with…

Our serviced apartments are furnished for guest stays and include premium bedding as part of the accommodation. If you require a special bedding arrangement, please contact us in advance, as extra beds and cribs are not…

If you need to change the number of guests for your reservation, please contact us before your arrival. The change must remain within the permitted occupancy limits and may require a different apartment or price…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

If you clicked "Pay" but the page is still loading, do not immediately attempt another payment. Wait for a clear success or failure message. Check your email and payment account for updates, and contact us if the status…

Follow the final booking summary shown for your selected dates, apartment, guest numbers, currency, and any valid promotion. If the difference in price is unexpected, pause before making the payment and contact us…

If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…

If you encounter a problem during your stay, please inform us as soon as possible. This allows us the opportunity to correct the issue while you are still at the property. You can reach out to our team in the following…