To add children to an existing booking, please contact us before your arrival. We will update the guest count and confirm that the apartment remains suitable for your needs. While children are welcome, please note that…

Only features explicitly tied to the apartment you reserve should be treated as guaranteed. If a particular view or outdoor position is essential, please ask us to confirm it in writing before booking. Related articles…

Inspecting the Property Before Booking If you would like to inspect the property before making a booking, please contact us to request an appointment. Please note that any pre-booking visit is subject to operational…

Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…

Normal use of the serviced apartment and advertised utilities, such as power and Wi-Fi, is included in the accommodation experience unless a specific booking term states otherwise. Guests remain responsible for any…

Our public apartment amenity lists do not specify a complete inventory of toiletries. If a particular toiletry is important to you, please contact us before your arrival rather than assuming it is included. Related…

You may bring your personal gaming console or streaming device; however, compatibility with the apartment's television and network is not guaranteed. Please use your equipment safely and refrain from altering, damaging…

We advertise a 24/7 power supply as part of our property service. If you experience a power problem inside your apartment, please report it immediately so our team can investigate. Related articles What is Naboya House…

Garden Views Garden or serene green views are available for some accommodations, particularly at The Grand Jewel Residence and the Prestige Family Suite. The exact view will depend on the apartment selected. Related…

The "Shop near" feature is included among our apartment amenities and location conveniences. For recommendations on specific supermarkets, pharmacies, or other shops, please ask our team for the most current…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

Follow the final booking summary shown for your selected dates, apartment, guest numbers, currency, and any valid promotion. If the difference in price is unexpected, pause before making the payment and contact us…

If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…

To leave a review, first log in to your customer account. Then, navigate to the apartment page and use the review form provided. Please note that you must be logged in before submitting a review. Related articles What…

A whole-property arrangement is not listed as a standard online product. However, you can contact us with the following details: Dates of your stay Number of guests Purpose of stay We will confirm whether a private…

Yes, we accept corporate bookings. Our apartments are designed for leading corporations and discerning guests, making them suitable for executives, project teams, and longer assignments. For multi-apartment, recurring…

If you encounter a problem during your stay, please inform us as soon as possible. This allows us the opportunity to correct the issue while you are still at the property. You can reach out to our team in the following…

If you leave an item behind, please contact us as soon as possible. Provide your booking name, stay dates, apartment number, and a clear description of the item. We will check with the relevant team and inform you if it…

Room service is not listed as a standard service on our public website. However, our apartments are equipped with kitchens and offer daily housekeeping. If you need assistance understanding the available food or…

If you have a disability or medical requirement, please contact us before booking. Describe your practical accommodation or access needs, and we will inform you about the support we can provide. This will help you avoid…